XIn most cases, all materials are in electronic format (HTML or PDF) on your CD-ROM. Customers who order Audio seminars with associated papers will receive a supplemental Materials CD-ROM.

A few providers have chosen to offer printed materials as an option, in addition to the electronic materials that are included. When printed materials are ordered, overnight shipping is not available, and your shipment will come directly from the provider of the seminar.

XFor some reason, our system does not have your membership in our records. Because some of our providers offer members-only seminars, we do not allow you to add membership through the edit-account page. To have your membership verified and added, please contact us here.

XUsually, this occurs because the speaker moves away from the microphone or puts the microphone down. Sometimes audio may be soft because a member of the live audience was asking a question away from a microphone. Speaker's are instructed to repeat questions from the audience for the recording.

XThe CD-ROM version of the Impact viewer is only designed and tested for Windows based PCs. Macintosh users should use the online Streaming versions of all seminars.

XSome of our audio seminars are delivered on CD-Recordable technology. Certain car CD players and older home CD players will not recognize this CD format. If you have this problem, try the CD in a different CD player. our CDs are guaranteed to work in 96% of CD players used by consumers today.

XPapers can be found in \Papers folder on your CD-ROM drive. To access this folder, go to My Computer, right click on your CD drive, select Explore. You will see the papers folder, and you can access the papers written by the speakers, shown in PDF format.

XVideos can be found in \Videos folder on your CD-ROM drive. To access this folder, go to My Computer, right click on your CD drive, select Explore. You will see the Videos folder, and you can access the videos from this location. Note: If you do not already have the DivX video driver installed on your computer, you will need to run the video-installer file also found on the CD-ROM.

XMost speakers provide Impact with electronic versions of their materials that are included on the CD-ROM. Click on the MATERIALS tab and you will see this video. If the program tells you that materials are not available for a certain topic, this means the speaker did not provide Impact with their materials.

XImpact Learning MP3 conference recording files are perfect for listening on your computer, iPod, or MP3 compatible CD player. To find details instructions on how to add MP3 files or audio CD programs to your Apple iPod using iTunes, visit: Apple.com